Help, I can't log in!

We're here to help!

1) Please make sure that you log out of the site completely in all tabs. Then open a new browser window and type in Try logging in again.

2) Have you tried logging in with either of the following:
  • Your username and password; or
  • Your email address and password

Still not working?

3) You can reset your password here.

Still not working?

4) It is common to have more than one account, registered to more than one email address.

Try resetting your password here for all email addresses you have, as this is highly likely to help.

Still not working?

5) Clear your browsing history and cache to ensure that you are logging in to your account.

Still not working?

6) Please get in touch with our lovely TwinklCares team, so we can help you!

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